Returns & Exchanges

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note, that all earrings and sale items are non refundable. 

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

In the unlikely event that your product arrives damaged or broken, we will happily issue you an exchange. If you need to exchange it for the same item, send an email to 

To return your product to us, you should mail your product to:
NE66 3BG

You will be responsible for paying for your own shipping costs for returning your item. Postage costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are posting an item over £50.00, you should consider using a trackable postage service or purchasing insurance. We do not take responsibility for lost items in transit.



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